Post by account_disabled on Jan 24, 2024 23:22:57 GMT -5
The pandemic and all the measures taken to protect against it have highlighted the need for quality communication. In conditions of uncertainty about health, or immediate decisions by the government to close many activities and the circulation of people, the tension was high since the first days of Covid. It continues to be even today, when a good part of businesses and traffic has not opened, while the enterprises that have started the activity have to face strong protection rules. In the Webinar developed by AlbAcademy, Albana Muçaj spoke about quality communication. She is the manager of the Kallz multifunctional center and the editor-in-chief of Businessmag.al. According to her, today communication is multitasking. "As soon as the first infected people were identified, many entrepreneurs had to hire employees from home, or fire them," she said. In the conditions of a drastic change, companies reacted immediately.
According to Muçaj, "At this point it is necessary to understand the situation in order to Job Function Email Database communicate further to employees, customers, business partners and family members". When all these conversations have to happen at an unusual time, the uncertainty is high and the questions are big. We do not fully know tomorrow and we do not know how we will act. Therefore, according to the founder of Kallz, "we have to understand how we are talking to ourselves first, to continue with employees, clients, family. Communication is related to the emotional state and the reactions can be strong, especially when companies are not in good financial condition". After the assessment of the situation and the decision to act, it is necessary to go directly to communication. "I had to communicate more with the staff, with different groups of parents: those of the after-school program and the courses. Thanks to technology, we started communication with them immediately after the decision to close the center". Communication challenges are affecting everyone.
Parents who have to work from home and manage children's tasks at the same time are some of those who are doing a multitasking communication. "The phone rings for work, teachers write about children's homework, etc. It is easy to say that tolerance is needed in moments that put us to the test. Quality communication in these cases depends a lot on our previous preparation to deal with complex situations", said Albana. According to her, communication and care for family members is important during this health crisis. Suggesting patience and tolerance, she recalled that the family, which can seem a source of stress (when we talk about children's tasks or family expenses), is also a source of joy. Communication, time and work together are a moment of relaxation. "Among the most difficult communications in this period have been those with employees and contractors.
According to Muçaj, "At this point it is necessary to understand the situation in order to Job Function Email Database communicate further to employees, customers, business partners and family members". When all these conversations have to happen at an unusual time, the uncertainty is high and the questions are big. We do not fully know tomorrow and we do not know how we will act. Therefore, according to the founder of Kallz, "we have to understand how we are talking to ourselves first, to continue with employees, clients, family. Communication is related to the emotional state and the reactions can be strong, especially when companies are not in good financial condition". After the assessment of the situation and the decision to act, it is necessary to go directly to communication. "I had to communicate more with the staff, with different groups of parents: those of the after-school program and the courses. Thanks to technology, we started communication with them immediately after the decision to close the center". Communication challenges are affecting everyone.
Parents who have to work from home and manage children's tasks at the same time are some of those who are doing a multitasking communication. "The phone rings for work, teachers write about children's homework, etc. It is easy to say that tolerance is needed in moments that put us to the test. Quality communication in these cases depends a lot on our previous preparation to deal with complex situations", said Albana. According to her, communication and care for family members is important during this health crisis. Suggesting patience and tolerance, she recalled that the family, which can seem a source of stress (when we talk about children's tasks or family expenses), is also a source of joy. Communication, time and work together are a moment of relaxation. "Among the most difficult communications in this period have been those with employees and contractors.